Privacy Policy
We believe privacy should be clear, not confusing. Here's how we handle your data with complete transparency.
Last Updated: February 15, 2025
This privacy policy complies with Taiwan's Personal Data Protection Act and international privacy standards.
Who We Are
NeuronAlog is a specialized IT service company focused on user acceptance testing coordination. We're based in Taiwan and help businesses ensure their software works exactly as intended before launch.
Our office is located at 300, Taiwan, Hsinchu City, East District, Changchun St, 110號3F. You can reach us at contact@neuronalog.com or +88663553189.
What Information We Collect
We only collect information that helps us provide better testing coordination services. Here's exactly what we gather and why:
Contact Information
Names, email addresses, phone numbers, and company details when you reach out to us or request our services.
Project Information
Details about your software projects, testing requirements, and technical specifications needed for effective coordination.
Communication Records
Email exchanges, meeting notes, and project documentation to maintain service quality and track progress.
Website Analytics
Basic website usage data like pages visited and time spent, helping us improve our online resources.
How We Use Your Information
Everything we collect serves a specific purpose in delivering quality testing coordination services:
- Coordinating user acceptance testing projects and managing timelines
- Communicating project updates, schedules, and important information
- Improving our testing coordination processes based on project outcomes
- Providing technical support and answering questions about our services
- Maintaining records for quality assurance and continuous improvement
- Complying with legal requirements and industry best practices
Your Rights
You have complete control over your personal data. Here's what you can do:
Access Your Data
Request a complete copy of all information we have about you, delivered within 30 days.
Update Information
Correct any inaccurate details or update your contact preferences anytime.
Delete Your Data
Request complete removal of your information from our systems, with some legal exceptions.
Restrict Processing
Limit how we use your data while maintaining essential service functions.
To exercise any of these rights, simply email us at contact@neuronalog.com. We typically respond within 48 hours.
Data Security Measures
Protecting your information isn't just a legal requirement—it's essential for maintaining trust in our testing coordination services.
Technical Safeguards
- SSL encryption for all data transmission between your browser and our servers
- Regular security audits and vulnerability assessments of our systems
- Secure backup systems with encrypted storage both locally and off-site
- Multi-factor authentication for all team member accounts
Operational Security
- Limited access to personal data based on job responsibilities
- Regular training on data protection best practices for all team members
- Incident response procedures for any potential data breaches
- Annual third-party security assessments and compliance reviews
Data Sharing and Transfers
We don't sell your information to anyone. Period. However, there are specific situations where we may need to share data:
Service Providers
Sometimes we work with trusted partners who help deliver our testing coordination services. This might include cloud hosting providers or communication tools. These partners are contractually bound to protect your data and use it only for the specific services they provide to us.
Legal Requirements
If required by Taiwan law or valid legal process, we may need to disclose information. We'll always notify you when legally possible and challenge any requests we believe are overly broad.
Business Transfers
In the unlikely event that NeuronAlog is acquired or merges with another company, your data would be transferred as part of that transaction. You'd be notified in advance with details about any changes to privacy practices.
Data Retention
We keep your information only as long as necessary to provide services and meet legal obligations.
Active Projects
Data retained throughout project duration
Completed Projects
Records kept for 3 years for support
Account Closure
Data deleted within 90 days of request
Important: Some information may be retained longer if required by Taiwan's business record keeping laws or for legitimate legal purposes. We'll always use the shortest retention period legally possible.
Cookies and Website Data
Our website uses minimal cookies to function properly and understand how visitors use our resources.
Essential Cookies
These keep our website working correctly—things like remembering your language preference or maintaining security during your visit. These can't be disabled without breaking site functionality.
Analytics Cookies
We use basic analytics to understand which pages are most helpful and how people navigate our site. This data is anonymized and helps us improve our online resources.
Most browsers let you control cookie settings. Keep in mind that disabling cookies might affect how well our website works for you.
Children's Privacy
Our testing coordination services are designed for businesses, not individuals under 18. We don't knowingly collect information from children. If you believe we've inadvertently collected data from someone under 18, please contact us immediately so we can remove it.
Changes to This Policy
Technology and laws evolve, so this privacy policy might need updates. When we make changes, we'll:
- Post the updated policy on our website with a new "Last Updated" date
- Email active clients about any significant changes that affect how we handle data
- Provide 30 days notice before implementing changes that materially affect your rights
- Maintain previous versions of this policy available upon request
We encourage you to review this policy periodically, especially before starting new projects with us.
Questions or Concerns?
We're here to help with any privacy-related questions. Seriously—don't hesitate to reach out.
We typically respond to privacy inquiries within 48 hours and will work with you to resolve any concerns promptly.